Refund Policy

Payments are processed by Polar, our merchant of record, so every refund is issued through Polar back to the card or account you paid with. It usually shows up within 5 to 10 business days, depending on your bank.

You get a full refund when

• We remove or hide your spot for breaking the rules (spam, illegal or NSFW content, and so on). You get back what you paid for that spot, including any Boosts.
• Something goes wrong on our side: you were charged but your spot never went live, you were charged twice, or a Boost was paid after your spot had already ended or been removed, so it was never applied.
• The site has a longer outage that keeps your spot from showing for a meaningful part of its run.

No refund when

• Your spot ran its full 30 days.
• You change your mind after the spot went live, or the spot didn't get the views or clicks you hoped for. We don't guarantee any traffic.
• A Boost was applied and the tile grew as expected.

If you think your case is different, ask anyway. Where consumer law gives you a right to a refund, that right still applies.

Free spots

Spots claimed with a 100% off promo code cost nothing, so there is nothing to refund.

How to ask

Email support@outsize.app from the address you paid with, with the name of your spot or your Polar order number. You can also reply to the receipt Polar emailed you. See also our Terms of Service.